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Health and Safety

Our doors are open again, and we’re ready to welcome you to a new kind of experience that puts your safety first.

While our service may be affected during this time, as we comply with the Disaster Management Act, you can be assured of the same warmth and hospitality you’ve come to expect from us.

Your Safety Is Our Concern

Whilst everything may have changed, some things stay the same, and guests can rest assured that their safety remains our absolute priority. Extensive COVID-19 protocols have been implemented at the resort for the protection of both guests and staff alike.

La Lucia Sands embraces the guidelines and hygiene policies of the World Health Organisation (WHO), the South African National Department of Health (NDoH), and the National Institute for Communicable Diseases (NICD).

To protect our guests and staff and to prevent a potentially high-risk person from entering the resort, guests are required to be screened on arrival, which includes:

• Temperature to be scanned on arrival
• If a guest’s temperature falls within the normal range, and they do not show any symptoms, they will be required to sanitise their hands and proceed to check-in. If a guest’s temperature exceeds 37.5 degrees Celsius or they have symptoms of the virus, they will unfortunately, not be allowed to check-in and will be referred to a medical facility as specified by the NICD.
• Complete and sign a health screening form.

Health and Safety protocols

• All staff have received training on COVID19 preventative measures and hygiene protocols.
• Educational signage is displayed for both guests and staff.
• Staff are provided with personal protective equipment (PPE) in line with regulations, along with additional hygiene resources.
• Increased sanitising and disinfecting practices (over and above our standard stringent cleaning protocols)
• Public social distancing, demarcated areas, physical barriers where necessary and PPE
• Sanitisation of high touch points done hourly.